Terms & Conditions 10w30 – A Complete Guide for All Malaysian Members

1Member Eligibility

Platform 10w30 is restricted to individuals who meet the following eligibility criteria:

• Aged 18 years of age or older at the time of registration. We strictly enforce this age requirement and may request identity document verification at any time.
• Is an individual who registers personally in their own name, and not on behalf of any other party.
• Not currently on an active self-exclusion list on any related platform.
• Register and use the platform for personal use only, not for any commercial or business purpose.

2Account Registration

Each user is only permitted to hold one active account at 10w30. Multiple account registrations by the same individual are strictly prohibited and will result in all associated accounts being blocked.

During registration, you are required to provide truthful, accurate and complete information, including:

• Full name as stated on your Malaysian identification document (MyKad or Passport).
• An active and valid Malaysian phone number — this number will be used for account verification.
• An active email address that you personally have access to.
• Any other information required for identity verification (KYC) purposes when requested by 10w30.

Your account password is your personal responsibility. 10w30 will not be held responsible for any losses arising from the sharing of or negligence in safeguarding your password. We recommend enabling two-factor authentication (2FA) for an added layer of security.

3Deposits & Payments

10w30 accepts deposits via a variety of payment methods that are legitimate and widely used in Malaysia. All transactions must be made using a payment method registered in your own name — we do not accept payments from third parties.

Deposit methods accepted by 10w30 includes:

• Malaysia eWallet: Touch 'n Go eWallet, GrabPay, ShopeePay, Boost
• Online Banking: Maybank2u, CIMB Clicks, and all banks via FPX
• Instant Transfer: DuitNow

The minimum deposit is RM10 per transaction. No general maximum deposit limit is set; however, daily limits may apply depending on the payment method selected. All deposits are credited to the 10w30 your account automatically within seconds of a successful payment confirmation being received.

4Fund Withdrawal

Member 10w30 are entitled to withdraw their withdrawable balance at any time, subject to the following conditions:

• The minimum withdrawal amount is RM50 for each request.
• Withdrawals must be made to the same payment method used for the deposit, except in specific circumstances approved by the finance team. 10w30.
• All applicable bonus wagering requirements must be fully met before any withdrawal of bonus funds is permitted.
• Identity verification (KYC) may be required before your first withdrawal or before processing withdrawals that exceed a certain amount.

The withdrawal processing period is between 5 to 15 minutes for eWallet and DuitNow methods, and between 1 to 3 business days for conventional bank transfers. For large jackpot winnings (exceeding RM10,000), the finance team at 10w30 will contact you within 24 hours for additional verification before your payment is processed.

5Bonus & Promotions

10w30 offers a wide range of bonuses and promotions for both new and existing members. Each bonus is subject to specific conditions that will be detailed on the relevant promotions page. The general rules applicable to all bonuses are as follows:

• Each bonus has wagering requirement that must be met before the bonus value or any winnings derived from the bonus can be withdrawn.
• Bonuses may only be used for the purpose of playing at 10w30 and may not be transferred to any other party.
• Only one welcome bonus is permitted per new user — creating multiple accounts to repeatedly claim new bonuses is prohibited and will result in account suspension.
• 10w30 reserve the right to modify, suspend or cancel any promotion at any time, with reasonable notice given to the affected members.
• Deliberate abuse of the bonus system, such as bonus abuse or hedging, may result in bonus forfeiture and account termination.

6Game Rules

All games available at 10w30 – including Crazy Time, Mega Hot, Koi Gate, Side Bet City, Gods Poker, Dragon Dance and Wild Machine – each has its own specific rules, accessible via the help menu within each game.

General rules applicable to all games at 10w30:

• The outcome of every game is determined by a Random Number Generator (RNG) that has been independently verified. No player or staff member at 10w30 may influence the outcome of gameplay.
• In the event of a technical disruption during an active game, any bets placed will be automatically refunded to your account.
• Results recorded in the server system 10w30 is final and shall override any display on the user's device in the event of a discrepancy.
• Minimum and maximum bet limits for each game are as displayed within the respective game interface.

7Prohibitions & Restrictions

The following actions are strictly prohibited on the platform 10w30 and may result in immediate account termination and forfeiture of balance:

• Registering more than one account under the same name or similar details.
• Using automated software, bots or any unauthorised method to play or gain an unfair advantage in any game.
• Collusion between players to gain an unfair advantage.
• Falsification of identity documents or submission of false information during registration or the KYC process.
• Using a credit card or payment method that does not belong to you to make a deposit.
• Any attempt to extort, threaten or defame our staff or other players 10w30.
• Misuse of the bonus system in a manner that is clearly intended to exploit the platform's promotional offers.

8Account Closure

Member 10w30 are entitled to close their account at any time by contacting our customer support team. Prior to closure, all wagering requirements tied to active bonuses must be fulfilled, and any remaining withdrawable balance may be claimed in accordance with standard withdrawal procedures.

10w30 also reserves the right to unilaterally close or suspend any member's account under the following circumstances:

• Violation of any provision within these Terms & Conditions.
• Suspected or confirmed fraudulent activity.
• Failure to complete the KYC process within the stipulated timeframe.
• Self-exclusion requests submitted by the member themselves or their lawful next of kin.
• Instructions from the relevant authorities.

9Limitation of Liability

10w30 provides its online entertainment platform on an "as-is" basis and does not guarantee that our services will always be free from interruptions, errors, or technical faults. That said, we are committed to minimising disruptions and maintaining high uptime through a robust server infrastructure.

Under no circumstances shall 10w30 will not be liable for:

• Indirect, consequential losses or losses arising from business disruption unrelated to a technical failure on our platform.
• Losses arising from internet connectivity failures, telecommunications service disruptions or user device malfunctions.
• Any financial decisions made by users based on their use of our platform.

Maximum liability limit 10w30 shall under no circumstances exceed the total amount deposited by the user in the 30 days preceding the claim in question.

10Privacy & Personal Data

10w30 collects, processes and stores members' personal data in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia. We use 256-bit SSL encryption to protect all data transmitted and received through our platform.

The data we collect is used solely for the following purposes:

• Member account management and verification.
• Processing financial transactions related to the use of the platform.
• Compliance with legal requirements, including AML (Anti-Money Laundering) and KYC procedures.
• Service improvement and user experience enhancement at 10w30.
• Account-related communications, promotions and service updates.

You have the right to access, correct or request the deletion of your personal data at any time. For more details, please refer to Privacy Policy ours.

11Responsible Gaming

10w30 takes responsible gaming very seriously. All games on our platform are intended solely for entertainment purposes and are not a means of generating a regular income. We provide the following tools to help you play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Session Time Limit: Set alerts when you have been playing beyond a set duration.
• Temporary Self-Exclusion: Temporarily suspend access to your account for a set period if needed.
• Permanent Account Closure: Permanently close your account if you need more serious assistance.

If you or someone you know needs help with a gambling addiction, please contact KKM Psychology Hotline: 15555 for free and confidential counselling services. Further information on responsible gaming is also available on the Responsible Gaming ours.

12Amendments to Terms

10w30 reserve the right to modify, update or replace any part of these Terms & Conditions at any time at our sole discretion. Members will be notified of any significant changes via:

• In-account notifications 10w30 yours.
• An email to the address registered to your account.
• Announcements on the main page of our platform.

Continued use of the platform 10w30 after the effective date of such amendments will be deemed as acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account and withdraw all eligible balances before the effective date of those amendments.

These Terms & Conditions are governed by the laws of Malaysia, and any disputes arising shall be resolved in a court of competent jurisdiction in Malaysia.