At 10w30, your privacy is more than just a legal obligation – it is a moral responsibility we take wholeheartedly. This Privacy Policy transparently explains how we collect, use, protect, and manage your personal data as a member of our platform.
Policy Applicability: This Privacy Policy applies to all users who register for, access, or use any of the services provided by 10w30, including our website, mobile app, and all official communication channels.
Six core principles that underpin how 10w30 manages and protects every member's personal data
All personal data and financial transactions on 10w30 is protected by 256-bit SSL encryption – the same standard used by leading Malaysian banking institutions such as Maybank and CIMB. Your data cannot be intercepted or accessed by any unauthorised party.
10w30 has never and will never sell, rent, or share your personal data with any third party for marketing or commercial purposes without your explicit consent. Your data belongs to you, and we fully respect that ownership.
Privacy Policy 10w30 is designed and regularly updated to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct periodic legal reviews to ensure our data management practices remain aligned with current legal requirements.
As a member of 10w30, you have the full right to access your data, correct any inaccurate information, request a copy of your records, and submit a data deletion request when closing your account. All such requests are processed within 14 business days.
Your personal data at 10w30 is not stored indefinitely. We only retain data for as long as necessary in accordance with legal and operational requirements. Data that is no longer needed is securely deleted following established procedures to prevent any risk of exposure.
In the event of any security incident affecting your data, 10w30 committed to notifying you within 72 hours of becoming aware of an incident — sooner than the timeframe required by most regulations. Transparency in critical situations is our top priority.
10w30 only collects data that is strictly necessary to provide our services to you. We do not practise excessive data collection or gather information that is irrelevant to the platform's operational requirements. The data we collect can be divided into the following categories:
Personal Identification Data:
Financial Data:
Platform Usage Data:
Technical Data:
10w30 collects your personal data through various means that occur when you interact with our platform:
We have never purchased personal data from any external source or third party. All data in our possession comes exclusively from your direct interactions with the platform 10w30.
Personal data collected by 10w30 used for the following legitimate and limited purposes:
| Purpose | Type of Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, phone number | Contract performance |
| Identity Verification (KYC) | MyKad, address, date of birth | Legal obligation |
| Transaction Processing | Financial information, bank account/eWallet | Contract performance |
| AML Compliance | Transaction history, activity records | Legal obligation |
| Platform Security | IP address, session data, login records | Legitimate interests |
| Customer Support | Communication records, account history | Contract performance |
| Service Improvement | Usage data, game records | Legitimate interests |
| Marketing Communications | Email, phone number | Your consent |
For marketing communications such as promotional notifications and exclusive offers, 10w30 only sends such communications to members who have explicitly given their consent. You may withdraw this consent at any time through the communication settings in your account.
10w30 does not sell, rent, or share your personal data for commercial gain. However, there are specific situations where we are required to share your information with certain parties in order to keep the platform running smoothly:
All third parties that receive data from 10w30 are subject to strict data protection agreements and are audited regularly to ensure their compliance with the security standards we have set.
10w30 continually invests in the latest security technologies and procedures to protect every member's personal data. The security measures we have in place include:
While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. You also play a critical role in your account's security by using a strong password and keeping it strictly confidential.
10w30 retains your personal data only for as long as necessary, based on the original purpose of collection and applicable legal requirements. Our general data retention guidelines are as follows:
Once the specified retention period has elapsed, your personal data will be securely deleted using methods that ensure the data cannot be recovered by any party.
10w30 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored in your web browser when you visit our website.
Types of cookies we use:
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect your ability to use certain features. 10w30 in full.
As a member of 10w30 and individuals protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights with regard to your personal data:
You have the right to request a copy of all personal data we hold about you at any time.
You have the right to request corrections to any inaccurate or incomplete personal data in our records.
You may request the deletion of your data when it is no longer needed, subject to any applicable legal obligations.
You may object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
You may request a restriction on the processing of your data under certain circumstances, such as when you are disputing the accuracy of the data.
You have the right to receive your data in a machine-readable format for transfer to another service provider if required.
To exercise any of the rights above, please contact the privacy team at 10w30 via email at [email protected] stating the right you wish to exercise and your account details. Requests will be processed within 14 working days from the date of receipt.
Platform 10w30 is STRICTLY for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18.
Should we discover that personal data belonging to a minor (under 18 years of age) has been collected inadvertently, we will take immediate steps to delete such data and close the relevant account. Parents or guardians who suspect their child may have registered an account at 10w30 are urged to contact us immediately at [email protected] so that appropriate action can be taken promptly.
If you suspect that someone under the age of 18 is using the platform 10w30, please contact us immediately. We take child protection extremely seriously and will respond promptly to all such reports.
10w30 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements, or improvements in the security technologies we use.
When significant amendments are made to this Privacy Policy, we will:
Continued use of the platform 10w30 after the amendment's effective date will be considered acceptance of the updated Privacy Policy terms. If you do not agree with any amendment, you have the right to close your account before the changes take effect.
If you have any enquiries, concerns, or complaints regarding how 10w30 manage your personal data, or to exercise any of the rights set out in this Privacy Policy, please contact us through the following channels:
This Privacy Policy was last updated on 1 January 2026. The latest version of the Privacy Policy is always available on the 10w30 this and supersedes all previous versions.
A summary of your data protection rights and how to exercise them with ease
Send an email to [email protected] with the subject line "Data Access Request" along with your account number. We will provide a complete copy within 14 business days in a readable format.
If any of your personal information on record is inaccurate 10w30, contact customer support via live chat or email with the relevant supporting evidence. Corrections will be made within 7 business days.
Unsubscribe from promotional emails 10w30 easily via the "Unsubscribe" link at the bottom of any marketing email, or through the notification settings in your account dashboard.
Many people may assume that a Privacy Policy is a dry legal document not worth reading. But at 10w30, we believe that understanding how your data is managed is essential to building genuine trust between the platform and its members.
As an online entertainment platform, we carry a significant responsibility to every member who registers with us. When you make a deposit using Touch 'n Go eWallet or GrabPay, you are entrusting us with sensitive financial information. When you submit a copy of your MyKad for the KYC process, you are sharing your most personal identifying details. We do not take this trust lightly.
That is why 10w30 built our data security infrastructure from day one by selecting best-in-class encryption technology, establishing strict data access procedures, and training all staff on the importance of member data confidentiality. Every new member who registers at 10w30 – whether you're a slots player from Kuala Lumpur, a Live Casino enthusiast from Johor Bahru, or a casino game fan from Kota Kinabalu – receives the same high level of data protection, without exception.
We are also aware that the data protection legal landscape continues to evolve in Malaysia. The Personal Data Protection Act 2010 (PDPA) is the starting point, but 10w30 strives to go beyond the minimum legal requirements by voluntarily upholding higher standards. This includes providing earlier notice of policy changes, offering members more granular control options, and conducting security audits more frequently than required.
In today's digital age, where data breaches occur all too frequently around the world, 10w30 wants you to feel safe and protected every time you log in and play. You should never have to worry about the security of your information – that is our responsibility, and we take it seriously.
If you have ever had any doubts or questions about how 10w30 managing your data, we strongly encourage you to contact us directly. Our team is ready to answer your questions and ensure you receive a clear and satisfactory explanation of our privacy practices.
Your transaction data is shared with the following providers solely for payment processing purposes:
Answers to the most frequently asked questions about personal data protection at 10w30
All personal information you provide to 10w30 – including your name, phone number, email address, and financial transaction details – is fully protected by 256-bit SSL encryption. We do not share your data with any third party without your explicit consent, and we are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA).
For privacy enquiries, contact us at [email protected]. For additional protection information, please refer to Terms & Conditions and the Responsible Gaming ours.
Your data is safe with us. Create a free account today and enjoy the best gaming experience with complete peace of mind — your privacy is our priority.